Roller Door Warranty

All products are independently tested to the highest standards and are certified to the high safety requirements and performance characteristics of European Standard 13241-1. You can, therefore, be confident that your purchase of a Birkdale product is a safe investment. Guarantee Birkdale offers the following warranty for garage door and garage door automation products:

  1. SUMMARY (subject to the terms and conditions outlined in sections 2-7 below): 

Free 12 month Parts & Labour Guarantee.

Thereafter Parts only Guarantee.

All functional parts are guaranteed for a minimum of 1 year. We only ask that these are fitted by our engineers. During the first year, our engineer’s time and labour are free if the product has been registered by visiting https://birkdale.co.uk/warranties/.  The guarantee does not include consumable items such as batteries, fuses or light bulbs.

5 years of safe and reliable operation (for use up to 5 open and closing cycles per day).

5 years integrity of the door slats(s) / curtain.

5 years slat corrosion (inside and out) *please refer to section 5 for Sea Salt corrosion.

5 years All immoveable frame parts.

7 years Motor and mechanical parts.

1 year Operator control unit (5 years if Door Monitor System is used).

2 years All mechanical elements of the doors, including rollers and springs (5 years if Door Monitor System is used).

2 years All remote control parts (excluding batteries, bulbs and fuses).

2 years All remote control Accessories.

1 year Warranty on all commercial applications unless otherwise agreed (maintenance agreement).

  1. REQUIREMENTS

The warranty only covers damage to the purchased garage door or garage door operator. The fully completed warranty card/service record (to be updated annually), together with receipt of purchase, correspondingly substantiates your right to claim under warranty. Warranty claims are only accepted in the country where the garage door/operator was purchased. The product must have been purchased through our authorised distribution channels. If installed by a dealer/contractor not approved by Birkdale then consequential costs for installation and de-installation, inspection of parts, transport and postage costs will not be accepted by Birkdale. Replacement parts are chargeable and credited on return of proven faulty goods. 

  1. PERFORMANCE

During the warranty period we undertake to rectify any and all defects to the Birkdale product which can be proved to be attributed to a material or manufacturing fault. We promise, at our discretion, to either exchange the defective merchandise, repair or allow a reduction in price. Replacement parts remain our property.

 

  1. THIS WARRANTY DOES NOT COVER DAMAGE CAUSED BY:

Improper installation and negligent care and maintenance, however, if Birkdale carry out any installation work Birkdale offer a 3 months warranty on installation workmanship. Birkdale do not cover installations carried out by other parties.

Improper initial and subsequent operation.

Negligent or wanton destruction. 

External influences, such as: fire, water, salts, alkaline solutions, acids and any abnormal environmental influences (this also includes high winds and Acts of God).

Mechanical damage, through improper transport and fitting, or through falling or hitting objects. 

Improper use of surface protection treatments.

Repair by non-qualified persons.

Using non-Birkdale parts without the written approval of the manufacturer.

Removal of the product number, or making it unidentifiable.

Application of additional, non approved weights or infills. 

Failure to remove the protective film or packaging provided with the product, where applicable.

This warranty applies to all goods sold on or after 1 May 2016, until further notice.

The finish of white powder coated doors is guaranteed for a period of 5 years. In the case of laminated doors with a textured woodgrain finish, the exterior finish is guaranteed to provide an effective weatherproof membrane which will resist perforation. Furthermore, colour change or fade to the exterior surface will be limited and uniform for the full 15 year period. The proper aftercare procedures must be carried out to maintain the 15 year warranty on the finish; regular cleaning of the door both inside and out is essential to remove any dust / dirt build up. This can cause marks to appear in the grain if proper care is not upheld.

5.SEA SALT CORROSION

Doors fitted within coastal area’s can be susceptible to corrosion from the salt air. Salt air deposits will settle on the door and can eventually cause corrosion to the aluminium. Cleaning the door regularly with warm soapy water once a month will slow this process down and prolong the life of the aluminium significantly. Doors fitted within 5 miles of the sea are NOT covered by the standard Birkdale warranties. The warranty for aluminium against corrosion in coastal area’s is 18 months. This applies to powder-coated aluminium and steel sections.

5.1 SECTIONAL GARAGE DOOR AND SHUTTER AUTOMATION

Birkdale electric motors are guaranteed against any form of manufacturing defect for a period of 5 years for mechanical elements, motors and transformers. The motor control unit is guaranteed for 2 years. Remote control accessories and parts are guaranteed for a period of 2 years. No warranty claims will be accepted for wear and tear parts and consumable parts (e.g. light bulbs and batteries)

  1. BIRKDALE MANUFACTURER’S GUARANTEE REGISTRATION

6.1 Your purchase of a Product has the benefit of a manufacturer’s guarantee (“Guarantee”), which covers your product for 12 months from date of purchase provided you register the product online or using the postcard given to you on delivery. Please refer to the certificate of Guarantee contained within the box of your purchase for more information. Our Guarantee is in addition to your statutory rights.

To register your product please visit the following website address:

www.birkdale.co.uk/warranty-register  then follow the instructions on screen.

  1. SPARE PARTS MANUFACTURER GUARANTEE

7.1 Your Spare Part has the benefit of our manufacturer’s guarantee (“Guarantee”), which covers your Spare Part if, within twelve months from purchase your Spare Part is proven to be faulty or damaged because of either workmanship or material. Our Guarantee is in addition to your statutory rights.

If you received a faulty or damaged Spare Part(s) within twelve months from the date of purchase you may elect to make a claim pursuant to this Guarantee by contacting our Spare Parts Department on 01724282171.  

7.2 REGISTERING YOUR WARRANTY

It is important to register your Birkdale product upon installation to activate your parts and labour guarantee by visiting our product warranty site: https://birkdale.co.uk/warranties/. After 12 months of the product being installed, the labour aspect of your cover automatically expires. You can opt to extend your labour guarantee for a further 12 month period with the following options:

The standard 7-day call out labour charge is £150 inc VAT which includes 1 hour labour. This is upgradeable to include 24-hour 7-day emergency call out for £200 inc VAT; this will cover 1 hour labour to secure property even in the event of damage outside of manufacturing warranty (i.e. burglary, storm, impact damage) and can cover securing other doors and windows on site. Please contact us on 01724 282171 in daytime hours or fill in our online contact form for emergency call out.

Alternatively, if the product was not registered via the Birkdale Product Warranty site then the warranty has expired and our standard call out charge applies; £250 inc VAT or £300 inc VAT for 24/7 call out and parts are chargeable.

7.3 Please note it takes 2 to 5 business days to process returns once they arrive at our warehouse. 

7.4 A full refund will be issued in the same form of payment originally used for the purchase within 3 to 5 business days of us receiving your return. Please allow up to 28 days for funds to appear in your bank account. 

7.5 OUR GUARANTEE IS SUBJECT TO THE FOLLOWING CONDITIONS

  1. The product has been registered and activated 
  2. Cosmetic damage must be reported within 14 days from the date of purchase. 
  3. The Spare Part has been fitted by a suitable qualified or competent person in according to our operating and maintenance instructions.
  4. The Spare Part is used in the country of purchase. 
  5. Documentary proof of original purchase date is provided. 

7.6 OUR GUARANTEE DOES NOT COVER

  1. a) Damage resulting from transportation, improper use, neglect or interference or as a result of improper installation.
  2. b) Accidental damage, this includes but is not limited to, damage which occurs as a result of an external action. 

7.7 WE MANUFACTURE SPARE PARTS FOR DOMESTIC USE ONLY.

We understand that in some cases our Spare Parts are used in commercial and/or non domestic situations. We still provide a full 12 months Guarantee subject to the above conditions and that the Spare Part has not been subject to overuse, which is to be determined by us taking into account actual usage versus usage that is expected of a domestically situated appliance.

7.8 COLOURFAST TERMS FOR LAMINATE FINISH

The assessment of any colour change is made according to ISO 105-A02 (grey scale) [Fourth Edition 1993-09-01]. Weather fastness, with respect to colour change, is deemed to exist according to RENOLIT Technical Terms and Conditions of Delivery TL-RENOLIT EXOFOL MX, TL-RENOLIT EXOFOL PX & TL-RENOLIT EXOFOL FX if no grade below grade 3 of the grey scale is attained according to the above mentioned Technical Terms and Conditions of Delivery under test conditions. Due to the variety of climatic conditions and environmental influences in the course of natural weathering and to ensure reproducible results, resistance to weather fastness is assessed according to EN 513 by a Xeno test according to ISO 4892-2. A defect is deemed to exist if, within the Warranty periods specified in the Annex, colour changes occur due to natural weathering which exceed grade 3 of the grey scale of ISO 105-A02. Weather fastness (according to the Technical Terms and Conditions of Delivery) is considered to exist with a view to other (non-colour-related) substantial impairments of the visual appearance when the human eye cannot detect delamination, stains, blisters, streaks, cracks or other impairments in a microscopic evaluation at 20 x magnification. Weather fastness Colour change ≤ grayscale 3 (ISO 105-A02) after samples have received (EN 513, process 1) 20 GJ/m2 of radiant energy according to the requirements of RAL-GZ 716.